-- An HME Provider & CAU Client from Wisconsin
Another HME Software Intangible - Personalized Customer Support
We don't need to tell you that the HME vertical can be tricky. Consider all of the necessary documentation, specialized third-party billing requirements, inventory considerations, and other challenges that you as an HME provider face every day.
For these reasons and more, we've developed Solution/One HME software to automate as many of these procedures as possible. Of course, user questions can still arise.
If customer support is important to you, you've come to the right place. Every CAU client enjoys several resources to quickly find answers.
Each CAU client receives an assigned primary and secondary customer service representative -- both CAU employees -- working for you under the same roof as every other CAU employee. This arrangement promotes positive business relationship building and fast access to an individual who knows your company (and knows you by name).
CAU also takes pride in our always-up-to-date documentation. Our internal procedures require updated documentation to be released with specific enhancements. Plus, you can easily search thorough our documentation via convenient bookmarks and word/phrase searches.
Beyond customer service by telephone and continually updated documentation, w developed our own Customer Services Web site. Every client enjoys a landing page featuring the latest enhancements, the latest documentation, "How To" searchable Knowledgebase articles, online application support, and more benefits. One of our valued clients from Oregon put it this way, "The support area of your Web site looks great! Well done, and thank you for putting this information online."
Request an "Integration Model" analysis and an HME software demonstration. Let's work together using our "Integration Model" tool to visualize your goals and how to effectively attain them.
Quickly contact us by Emailing or by calling 717-541-0651. We look forward to working with you and your HME business.
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